| Proactive network and server availability monitoring | X | X | X |
| Proactive backup & antivirus system monitoring | X | X | X |
| Microsoft security patch monitoring (servers & workstations) | X | X | X |
| Proactive network and server issue monitoring | X | X | X |
| Automatic hardware and software asset inventory | X | X | X |
| Scheduled network baseline security scans | X | X | X |
| Scheduled IT activity reporting | X | X | X |
| Microsoft security patch management (servers & workstations) | | X | X |
| Simple fixes for server backup & antivirus issues | | X | X |
| Scheduled network vulnerability scans | | X | X |
| Detailed network vulnerability assessment reports | | X | X |
| All-inclusive network maintenance | | | X |
| Hardware & software maintenance contract management | | | X |
| Vendor application monitoring & support (in coordination with vendor) | | | X |
| Priority issue handling | | | X |
| Strategic IT planning | | | X |