It's summertime and that means family vacations, camping and the Annual MITC Summer BBQ! We gathered up our toys, our families and our friends and headed down the the 5 Mile Recreation Area in Bidwell Park (a favorite place in Chico, CA). With our Chief Financial Officer, Sean Isom at the BBQ's helm and a croquet course set up in the grass we were ready for some fun.  After we feasted on delicious grilled hot dogs and hamburgers, the kids cooled off in the creek while the MITC team played a hot game of croquet. Once we were sufficiently stuffed and the tots were tuckered out we all headed home looking forward to doing it all again next year.

On Friday August 27th, 2010, our office will be closed for a company meeting and retreat. If you need assistance on August 27, please call our office at (530) 891-9146 and leave a detailed message in our general mailbox stating your issue and severity. We will be checking this voicemail throughout the day and, should you require immediate assistance, we will be in contact with you that day. If your support issue can be addressed upon our return to the office on Monday, August 30th, please note that in your message as well and we will schedule your ticket accordingly.

For clients who have ProSupport agreements with active monitoring of servers, workstations or other devices, we will continue to monitor these items and will respond to issues if any occur.

If you have any questions, please contact our office at (530)891-9146 prior to August 27th.

Thank you,
Your Technology Consulting Team

Please join me in congratulating Chris Harp on his promotion to Consultant here at Matson & Isom Technology Consulting (MITC.) Chris was hired in January 2009 and has served on the front lines of our Service Desk for the past year-and-a-half. Chances are, if you've called in for support from our team, you've worked with Chris. He is consistently recognized by our clients and partners for providing efficient, fast, friendly, and valuable service. If you haven't worked with Chris, give us a call to see what you've been missing!

Chris also recently earned his Microsoft Certified Technology Specialist (MCTS) certification in the newest version of Microsoft Windows Small Business Server. If your current server is slow, noisy, running out of space, out of warranty, or you just plain don't have one, Chris is your guy!

Here is what our clients are saying about Chris:

"Chris Harp was a pleasure to work with and I would recommend anyone in need of an IT company to use Chris.  What a great experience.  He was personable, intelligent, and spoke clearly.  Not every day the average computer user is able to communicate so effectively with the technical guru." 

"Chris is an asset to the world  :)"

"You folks are great. The professional level of assistance is consistent no matter which consultant helps me. Chris was outstanding. He did it all and he did it quickly.  I really appreciate the attention to details and the assistance I receive from your staff." 

"Chris is an amazing technician. Outgoing, friendly, professional, and gets the job done right the first time."

"Chris is awesome! He was very attentive when listening to my concerns and he tried various strategies to help me with my problem. As a result, he found a solution. He saved me from writing another document, which took me a couple of hours to create. Thanks so much Chris!"

"Chris you are wonderful! Thank you sooo much!"

What more could you ask for?

Our internal mission here at Matson and Isom Technology Consulting (MITC) is to "provide a work environment that fosters teamwork, encourages continuous professional development, and gives every employee the opportunity to reach their career goals through challenging work." Since Karl J. Boercker joined the MITC Team in 2008 as an entry-level Associate Consultant, he has embraced our internal mission whole-heartedly and has moved up through the ranks very quickly. He has shown exceptional value to clients as he works with them to identify current and anticipated business goals and fuse those goals with technology to provide a competitive advantage. This Spring, after just 2 short years, Karl was promoted to Senior Consultant.  Karl also recently earned his Microsoft Certified Technology Specialist certification in the newest version of Microsoft Windows Small Business Server and now oversees all of our Small Business Server Implementation Projects. Congratulations, Karl, on your recent accomplishments and many more in the future.

Here's what our clients are saying about Karl:

"Karl is great!! He not only is the ultimate IT specialist but he is an awesome customer care professsional as well. "

"As usual, Karl was very helpful, answered all of my questions, and fixed the problem! Another job well done!"

"Karl did a wonderful job! He was very responsive to our needs/questions and willing to work around our office's hours of operation to minimize disruption to us. I absolutely will (and already have) recommend M&I Tech to our professional and personal friends."

"I can't tell you how impressed with Karl I was. This project turned out to be more difficult that orginially anticipated and Karl stayed right with it through the ENTIRE night and into the morning making sure that when we came into work the next morning our business could continue as usual. You normally don't find that kind of dedication to the client as I saw with Karl."

"Thank You, Karl!!!"

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