Information Technology Solutions for Your Organization
Matson & Isom Technology Consulting is proud to introduce ProSupport® Managed Solutions.
ProSupport® Managed Solutions helps to ensure an uninterrupted business workflow and maximum utilization of your technology investment by proactively managing, maintaining, monitoring and improving the security of your organization’s network environment.
Download the ProSupport® Managed Solutions Information Sheet
Top Benefits of ProSupport® Managed Solutions
Increased Network Availability
- Maintain high availability across your entire network.
- Decrease troubleshooting and problem solving time by detecting IT issues before they occur.
Increased Security
- Identify and correct security issues.
- Track unauthorized users.
- Safeguard against lost data.
- Find and address security vulnerabilities.
Strategic reporting
- Make better-informed purchase decisions.
- Review IT activities, alerts, and system up-time reports.
- Open and track service requests online.
24x7x365 Monitoring and Alerting
- Monitor critical events, availability and performance of all systems, apps and data.
- Instant notification of IT problems 24 hours a day, 7 days a week, 365 days a year.
Detailed Asset Tracking
- Software and hardware inventory.
- Identify unauthorized software.
- List systems requiring software updates.
Trend Analysis
- Monitor trends in network reliability and utilization.
- Identify and address performance issues before they impact business workflow.
Solution Features at a Glance
Features/Benefits |
 |
 |
 |
|---|---|---|---|
| Proactive network and server availability monitoring | X | X | X |
| Proactive backup & antivirus system monitoring | X | X | X |
| Microsoft security patch monitoring (servers & workstations) | X | X | X |
| Proactive network and server issue monitoring | X | X | X |
| Automatic hardware and software asset inventory | X | X | X |
| Scheduled network baseline security scans | X | X | X |
| Scheduled IT activity reporting | X | X | X |
| Microsoft security patch management (servers & workstations) | X | X | |
| Simple fixes for server backup & antivirus issues | X | X | |
| Scheduled network vulnerability scans | X | X | |
| Detailed network vulnerability assessment reports | X | X | |
| All-inclusive network maintenance | X | ||
| Hardware & software maintenance contract management | X | ||
| Vendor application monitoring & support (in coordination with vendor) | X | ||
| Priority issue handling | X | ||
| Strategic IT planning | X |
Frequently Asked Questions
Question |
Answer |
|---|---|
|
Do ProSupport® Managed Solutions cover day-to-day IT support for my network? |
ProSupport® Premium is designed to be an all-inclusive solution which includes on-site and remote support for day-to-day IT support issues on your network in addition to network monitoring and regular maintenance. Day-to-day IT support under ProSupport® Baseline and ProSupport® Essentials contracts is billed separately. |
|
Do ProSupport® Managed Solutions cover special IT projects? |
Special projects are typically proposed as independent contracts with a proposal, timelines, and specific scope of work defined prior to the project’s execution. Under certain circumstances, limited-scope special projects are included under ProSupport® Premium. |
|
Are there any minimum requirements for my network to be supported under ProSupport® Managed Solutions? |
A list of minimum requirements and prerequisites for ProSupport® Managed Solutions is listed below:
|
|
I still have questions. Is there anyone I can talk to for more information? |
A ProSupport® Managed Solutions specialist can assist by phone, email, or in person to help determine which program is right for your network. Please contact us today! |
The MITC Approach
Matson & Isom Technology Consulting utilizes a solution-oriented approach to technology support that focuses on proactive, positive, measurable, and comprehensive results for your organization. The goal is to help your organization succeed through the effective use of technology.
Pricing
Quality driven remote network monitoring solutions at an entry level price.
$99/Month
Fully monitored remote network management and support for your organization.
$399/Month*
The ultimate support package, including full-time monitoring and problem resolution.
Contact us for Details!
(530) 891-9146
*Pricing is for one server only. Subsequent servers are covered at additional cost.
Contact Us
If you are interested in working with us, or have any questions, please feel free to contact us or call us at (530) 891-9146.