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ProSupport Managed Solutions
Frequently Asked Questions
Do ProSupport Managed Solutions cover day-to-day IT support for my network?
ProSupport Premium is designed to be an all-inclusive solution which includes on-site and remote support for day-to-day IT support issues on your network in addition to network monitoring and regular maintenance. Day-to-day IT support under ProSupport Baseline and ProSupport Essentials contracts is billed separately.
Do ProSupport Managed Solutions cover special IT projects?
Special projects are typically proposed as independent contracts with a proposal, timelines, and specific scope of work defined prior to the project’s execution. Under certain circumstances, limited-scope special projects are included under ProSupport Premium.
Are there any minimum requirements for my network to be supported under ProSupport Managed Solutions?
A list of minimum requirements and prerequisites for ProSupport Managed Solutions is listed below:
- High-speed, always-on Internet access, with remote connectivity enabled to primary server(s)
- Main server(s) support remote restarting
- Microsoft Windows 2000, 2003 or 2008 Active Directory Domain environment with all networked workstations/servers joined to the domain
- All workstations to be monitored on domain are Windows 2000, XP, or Vista (must support Group Policy)
I still have questions. Is there anyone I can talk to for more information?
A ProSupport Managed Solutions specialist can assist by phone, email, or in person to help determine which program is right for your network. Please contact us today!