By Arielle Mullen

Historically, tech companies have operated in a reactive way; creating solutions to address issues as they arise. And really, this approach seems logical at first glance. Problems surface, and it makes sense to address them as needed, right? Not quite. Employing a reactive, break/fix model comes with a laundry list of negative effects, particularly when considering overall cost. Although a reactive approach might appear cheaper in the short term, the subsequent price paid is vastly more exorbitant over time.

The all-too-common approach of waiting for problems to arise and then solving them, is fundamentally flawed. Moreover, it can be detrimental to the overall health and success of an organization. Not convinced? Check out the list below and learn more about the benefits of employing a proactive approach. 

Benefits of Proactive Support

  • Low risk of unexpected downtime 
  • Scheduled downtown for server reboots, software updates, etc.
  • Technology solutions tailored to each organization's business goals
  • Access to comprehensive support without needing an in-house IT department
  • Continual system checks and software updates
  • Helps to mitigate risk
  • Identifies and resolves issues before they arise
  • Maximize workforce productivity


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