Value Map

Supported, Best Effort, and Unsupported Technologies

M&I helps organizations get more value from their technology by taking a proactive, planned approach to IT. As part of that partnership, we establish clear technology standards so everyone understands which tools are supported and why. This shared clarity reduces issues, speeds up support, strengthens security, and helps your technology work the way your team needs it to—today and in the future.

Tier Definitions

Supported

Technologies that are fully supported by M&I. These align with our security, reliability, and manageability standards.

Best Effort

Technologies that are functional but not fully standardized. M&I will make reasonable efforts to assist but cannot guarantee full support or performance.

Unsupported

Technologies that do not meet security, compatibility, or support requirements. M&I does not support or permit these within managed environments.

Category
Supported
Best Effort
Unsupported
Operating Systems
Supported
Windows 11 Pro or above, Microsoft Intune or AD Managed
Best Effort
Windows 11 Home, macOS (by exception)
Unsupported
Unsupported Windows versions (7/8/10), Linux (non-business)
PC Hardware
Supported
Dell, Microsoft Surface. Must be under warranty from the manufacturer and less than 5 years old.
Best Effort
Apple Mac (M-series), HP, Lenovo. Must be under warranty from the manufacturer and less than 5 years old.
Unsupported
Consumer-grade / home PCs, Chromebooks, NUCs. Devices older than 5 years.
Thin Clients
Supported
Dell Wyse, HP ThinPro
Best Effort
Unsupported
Legacy or unsupported thin clients

Category
Supported
Best Effort
Unsupported
Operating Systems
Supported
Windows Server Operating Systems in Mainstream Support Lifecycle (2019/2022/2025)
Best Effort
Windows Server Operating Systems in Extended Support Lifecycle (2016)
Unsupported
End-of-life OS (Server 2008, 2012, etc.)
Line of Business Applications
Supported
Version supported by manufacturer, installed on supported ‘Approved Server & Workstation Operating Systems’. Must have software maintenance and support contract.
Best Effort
Version supported by manufacturer. Must have software maintenance and support contract.
Unsupported
Self-developed software. Unsupported version from the manufacturer. No active software maintenance and support contract. Applications installed on unsupported operating systems.
Backup Solutions
Supported
Barracuda, Azure Backup, NinjaBackup, DropSuite
Best Effort
Veeam, Datto
Unsupported
Consumer-grade or non-encrypted backups
Physical Servers
Supported
Dell PowerEdge, Cisco UCS
Best Effort
Lenovo ThinkSystem, HP
Unsupported
White-box/custom-built servers

Category
Supported
Best Effort
Unsupported
Firewalls
Supported
Cisco Meraki, Cisco Enterprise
Best Effort
SonicWall, Ubiquiti Edge, Fortinet (FortiGate), WatchGuard, Sophos
Unsupported
Consumer-grade firewalls (e.g. Netgear, TP-Link, Linksys, etc.)
Switches
Supported
Cisco Meraki, Cisco Enterprise
Best Effort
HP or Dell managed switches
Unsupported
Unmanaged switches, 10/100 switches
Wireless Access Points
Supported
Cisco Meraki
Best Effort
Ubiquiti UniFi
Unsupported
Consumer-grade Wi-Fi routers (Eero, Orbi, etc.)

Category
Supported
Best Effort
Unsupported
SANs
Supported
Dell Unity, EMC. Must be less than 5 years old and under hardware warranty from the manufacturer.
Best Effort
HP (covered under manufacturer warranty agreement)
Unsupported
Any consumer-grade storage without manufacturer’s warranty agreement.
NASs
Supported
Synology, QNAP. Must be less than 5 years old and under hardware warranty from the manufacturer.
Best Effort
BuffaloNAS (covered under manufacturer warranty agreement)
Unsupported
Any consumer-grade storage without manufacturer’s warranty agreement.

Notes & Exceptions

“Best Effort” devices may be supported best-effort only. Quality of service and performance level not guaranteed. Unsupported devices may be disconnected or replaced during onboarding to maintain compliance.